UK SHIPPING ONLY
FOR INTERNATIONAL SHIPPING PLEASE CALL.

Deliveries within the UK will be made using DPD Pin Code Delivery or Royal Mail Special Delivery, depending on the item purchased. Email address and mobile number will be required at point of purchase. All items are fully insured. We are not liable for any delays in delivery of the goods that are caused by any events outside our control or your failure to provide us with adequate delivery instructions.

DPD Pin Code Delivery

Items will be dispatched to be delivered via DPD courier before 12 noon the next day.

A PIN will be sent via email and SMS from DPD. A notification can be seen within the app if this is enabled on your device.

The PIN is unique to your order and acts as a personal identifier ensuring your parcel is handed to the right person and not left unattended or with a neighbour.

The DPD driver will ask for the PIN upon delivery. You must provide it to them, and they will enter it into their device. Once confirmed, the parcel can then be released to you.

If you do not have the PIN, the driver can resend it to your phone or email. If you are still unable to provide it, the driver will not be able to release the parcel to you.

To note, the PIN code has been generated by DPD automated systems, neither Prestige staff nor the DPD driver knows the number.

Royal Mail Special Delivery

A signature is needed for receipt of the goods by an adult (aged 18 years or over) at the delivery address whether yourself or a member of the household. If no-one is in when the postman attempts delivery, the postman may leave a card for you to re-arrange delivery at a more convenient time. Alternatively, you may need to collect the goods from your local delivery office. You will be required to produce adequate proof of identity. Any parcel that has been damaged or tampered with should not be signed for and delivery should be refused.

We will deliver the goods to the delivery address given in your order. If you pay by debit/credit card, the goods must be dispatched to the billing address of the card.